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Frequently asked questions.

A few of the things people ask most often. If your question isn't here, please get in touch - we're happy to help.

Do I need a GP referral to enquire?

No. You're welcome to get in touch directly to discuss assessment, therapy or rehabilitation. If a service isn't the right fit for you, we'll say so honestly and, where we can, suggest a more suitable option.

Who do you work with?

Our work falls into three main areas:

  • Neuropsychology - adults living with acquired brain injury, stroke, multiple sclerosis, Parkinson's disease and memory concerns.
  • Psychological therapy - adults experiencing anxiety, depression, stress and adjustment difficulties.
  • Neurodiversity - autism and ADHD assessment for both children and adults.
What's the difference between assessment, rehabilitation and therapy?

A neuropsychological (cognitive) assessment builds a clear picture of how your thinking skills are working and what's behind any changes. It uses standardised psychometric tests to produce a detailed cognitive profile. Typically this involves an initial assessment, one or two sessions completing the cognitive testing, and then a feedback session with a written report setting out your cognitive strengths and weaknesses alongside practical recommendations. This service is for adults aged 18 and over, and we do not diagnose learning disabilities.

Cognitive rehabilitation is practical, goal-led support to manage those changes day to day.

Psychological therapy supports emotional wellbeing - adjustment, anxiety, low mood and more.

Many people benefit from a combination, and we'll agree the right starting point together.

What happens during an assessment?

It depends on the type of assessment. We offer three:

Neuropsychological cognitive assessment. This begins with an initial assessment of around 90 minutes to understand your history and current difficulties. You then complete a cognitive assessment, which may take place over one or two sessions, followed by a feedback session with a detailed written report and recommendations. This service is for adults aged 18 and over, and we do not diagnose learning disabilities.

Psychological assessment. A single 90-minute assessment to understand your current psychological difficulties and agree a recommendation plan going forward on what may be of benefit for your mental health.

Neurodiversity (autism and/or ADHD) assessment. We assess both children and adults. This is a two-part assessment: a developmental history assessment (generally completed online) to gather a detailed history of your strengths and differences, followed by a second, face-to-face assessment. You'll then have a feedback session, in person or online depending on your preference, and receive a diagnostic report afterwards.

Do you offer appointments remotely?

Many appointments can be offered remotely, and some assessments include elements that are best done in person. We'll discuss what's appropriate for your situation when you enquire.

How much does it cost?

Fees depend on the pathway and your individual needs. The best next step is to get in touch with a brief description of what you're looking for, and we'll come back to you with the relevant fee information - with no obligation, so you have clear information before deciding to proceed.

Is my information kept confidential?

Yes. Your information is handled confidentially and in line with GDPR. We're registered with the Information Commissioner's Office (ICO) for data protection. Confidentiality and its limits are explained clearly before any work begins.

Do you work with case managers?

Yes. We regularly work with case managers and other professionals - for example following brain injury - providing assessment, rehabilitation, therapy and reports to support their work. Please get in touch for more information and to discuss what you need.

I need urgent help - can you support me?

This practice does not offer a crisis or emergency service. If you are in immediate danger or need urgent support, please call 999, attend your nearest A&E department, or call NHS 111 (option 2) or the Samaritans on 116 123. You'll find more options in the emergency support section of the homepage.